FAQ faxen verzenden

What telephone numbers can I send faxes to?

XOIP currently supports sending faxes to local Dutch telephone numbers.

How many times is my fax tried before it fails?

XOIP will try to send your fax 3 times. If the fax is not properly received all 3 times, the system will notify you that your fax could not be delievered.

Faxes must be in Adobe PDF format.

Any document you wish to fax must first be printed to an Adobe .pdf file and saved on your computer. This is necessary to verify how your document will look before you fax it. Once the .pdf is saved to your computer, you can upload it on the fax sending web page.

How do I install a PDF creator?

To print files to .pdf, youcan download and install the free pdf utility called PDF Creator from sourceforge.net/projects/pdfcreator/ (You will need to download the GPL version with Ghostscript support.)

1. To go straight to the download page, you can click here: download link.

2. Click the download button of the country closest to where you are.

3. When the box pops up, either click open or save the program to disk and then execute it.

4. The default installation will be sufficient. Follow the install instructions by pressing next next next.

How do I save a Word, Excel or other file as PDF using PDF Creator?

Once you have downloaded and installed PDF creator, to create a .pdf file from any MS Word, Excel, etc document, follow the following instructions

1. Save your document. (This is always a good idea before trying something new.)

2. Select "Print" from the file menu.

3. Under the list of available printers, choose PDFCreator, and press Okay.

4. The PDF Creator screen will pop up. You may adjust the settings, but this is not necessary.

5. Press the Save button.

5. Select a location to save the .pdf document.

6. A .pdf version of your document will be displayed on-screen. Check to see if you are happy with the layout.

8. You may then upload the .pdf document to the fax send page.

Why it’s important to verify the fax before I send it?

Before you send your fax, you must view it on your screen to check it is okay.  You need to check the file generated by the XOIP system.  Checking your input PDF file is not sufficient.

When the system accepts your PDF file, it will converted to a file to be faxed. This file will then be shown to you so that you can check that it is okay.

Different computers have different page layouts and font settings, and it is possible that the format of the font or the page layout might change. You need to look at the fax file to verify that you are happy with it before it is sent.

It is possible that your computer has an incompatible font, in which case the result will be incomprehensible when sent. This will be avoided by looking at the file.

XOIP does not accept responsibility for the fax file sent. It is the user’s responsibility to verify the file before it is faxed.

Files created with PrimoPDF do not work

PrimoPDF uses a different true-type font version that we use in our fax server. If you want to create PDF files with PrimoPDF, you need to set the Postscript True-type font to Bitmap in the advanced printer settings.