voicemail

The basics

All XOIP numbers have voicemail.

→ Find out how to activate it?
  1. Log on by entering your email address and password on the top right hand corner of the website.
  2. If you have forgotten your password, click here.
  3. Select "my xoip".
  4. Select "my numbers".
  5. Select the XOIP number you wish to configure and click the edit button next to it.
  6. Under "number services", select "voice and fax" or "forward to Skype".
  7. Save your changes.

→ Find out how to deactivate it?
  1. If you set your XOIP number to only receive faxes, voicemail is disabled. This can be done in your voicemail system or in your account.
  2. In your voicemail system, go to the main menu, press 6 for your forwarding options and then select option 4.
  3. In your account, please follow these steps:
  4. Log on by entering your email address and password on the top right hand corner of the website.
  5. If you have forgotten your password, click here.
  6. Select "my xoip".
  7. Select "my numbers".
  8. Select the XOIP number you wish to configure and click the edit button next to it.
  9. Under "number services", select "fax only".
  10. Save your changes.

When someone calls your number

If your number is forwarded (e.g. to Skype or your telephone), XOIP will try to  connect the call. If it cannot connect you, or you do not pick up, the call will go to voicemail.  If you do not forward your calls, XOIP voicemail will pick up automatically.

If the caller is sending a fax, XOIP will detect this, and send the fax to your email.

You can set how long XOIP rings your phone or Skype client before diverting to voicemail.

→ Find out how to set the divert time?
  1. Log on by entering your email address and password on the top right hand corner of the website.
  2. If you have forgotten your password, click here.
  3. Select "my xoip".
  4. Select "my numbers".
  5. Select the XOIP number you wish to configure and click the edit button next to it.
  6. In the "forwarding your XOIP number" section, enter the time (in seconds) XOIP should wait before diverting to voicemail.
  7. Save your changes.

Greeting your callers

Your number will automatically invite your caller to leave a message by way of the standard greeting "Welcome to the XOIP mailbox of 012 345 6789, please leave a message after the tone."

You can record your own personal greeting, that XOIP will use to greet your callers.

→ Find out how to record your greeting?
  1. Access your voicemail system by phone.
  2. Go to the main menu (either wait until you are taken there automatically, or press 9).
  3. Press 4 for your greeting options.
  4. To record your personal greeting, press 3.
  5. After recording, accept (1), review (2) or re-record (3) your greeting.

XOIP allows you to record a temporary greeting, that you can use, for example, if you are on vacation or out of the country.  It is very easy to switch between your regular and temporary greetings.

→ Find out how to record your temporary greeting?
  1. Access your voicemail system by phone.
  2. Go to the main menu (either wait until you are taken there automatically, or press 9).
  3. Press 4 for your greeting options.
  4. To record your temporary greeting, press 4.
  5. After recording, accept (1), review (2) or re-record (3) your greeting.

→ Find out how to disable your temporary greeting?
  1. Access your voicemail system by phone.
  2. Go to the main menu (either wait until you are taken there automatically, or press 9).
  3. Press 4 for your greeting options.
  4. To disable your temporary greeting, press 1.
  5. Your personal greeting will be put active automatically.

→ Find out how to easily use your greeting?
  1. Access your voicemail system by phone.
  2. Go to the main menu (either wait until you are taken there automatically, or press 9).
  3. Press 4 for your greeting options.
  4. To use your personal greeting, press 3. To use your temporary greeting, press 4.
  5. Listen to the greeting.
  6. Accept (1), review (2) or re-record (3) the greeting.

Voicemails in your email

Your voicemails are sent to your email as .wav attachments. These can be listened to on your PC.

Accessing your voicemail from your mobile phone

If you call your XOIP number from your mobile phone, XOIP will recognise you.  You will hear your new messages, and then be taken to the main menu.

To be recognised, it's important that your mobile phone number is set in your number settings.

→ Find out how to be automatically recognised?
  1. Log on by entering your email address and password on the top right hand corner of the website.
  2. If you have forgotten your password, click here.
  3. Select "my xoip".
  4. Select "my numbers".
  5. Select the XOIP number you wish to configure and click the edit button next to it.
  6. In the "authenticate" section, fill in your mobile number.
  7. Save your changes.

Note that XOIP will not recognise you from your fixed phone, for security reasons.  To call from your fixed phone, see below.

Accessing your voicemail from a different phone

Dial your own XOIP number. You will hear your greeting inviting you to leave a voicemail.

  • Press
  • Enter your PIN
  • Press
  • You will be taken to the main menu.
If you have new messages, these will be played. You will then be taken to the main menu.
You were assigned a numeric PIN when you signed up for your XOIP number. You can update this PIN on the website. Note that the password that you use to log into the website is not the same as your PIN.
→ Find out how to change your PIN?
  1. Log on by entering your email address and password on the top right hand corner of the website.
  2. If you have forgotten your password, click here.
  3. Select "my xoip".
  4. Select "my numbers".
  5. Select the XOIP number you wish to configure and click the edit button next to it.
  6. In the "authenticate" section, enter your new PIN code.
  7. Save your changes.

Listening to your voicemail

The main menu

You are taken to the main menu after you finish listening to your messages. You can get back to the main menu at any time by pressing .

From the main menu, you can press

to access your new messages

to access your old messages and memos

to record a memo

to record and choose your greeting message

to clean up your mailbox

to set your forwarding options

to change your voicemail language

 

Navigating new and old messages

From the main menu, press or to get to your new or old messages.

Press to hear a list of of options.

You can press

to go to the previous messages

to replay the current message

to go to the next messages

for details of the call

to resend the message to your email

to delete the message

 

Recording a memo

From the main menu, press to record a memo and send it to your email.  Your memo will also be stored in your mailbox, with your old messages.

Record your memo after the tone, and press .

→ Find out how to review and save your recording?
  1. After you recorded a memo and pressed #, you have the following options:
  2. To accept the recording, press 1.
  3. To listen to your recording, press 2.
  4. To re-record it, press 3.
  5. To leave without saving changes, press 4.

 

Recording and changing your greeting

From the main menu, press to enter the greeting menu.

You can choose to have your callers greeting by

  • the standard greeting
  • your personal greeting
  • your temporary greeting

The standard greeting is active by default.  Callers will be greeted with "This is the XOIP mailbox of 012 345 6789 (your number).  Please leave a message after the tone.  When done, hang up or press the hash key."

Press

to record, or activate your personal greeting

to use the standard greeting
You may decide to record a temporary greeting, to use for example when you are on vacation or overseas.  XOIP allows you to easily switch between your regular and temporary greeting.

Press to record or activate a temporary greeting.

→ Find out how to review and save your recordings?
  1. After you recorded a greeting and pressed #, you have the following options:
  2. To use the recording as your greeting, press 1.
  3. To listen to your recording, press 2.
  4. To re-record it, press 3.
  5. To leave without saving changes, press 4.

 

Cleaning up your mailbox

From the main menu, press to clean up your mailbox.

You can then press

to mark all new messages as old

to delete all old messages

to delete all new messages

 

Forwarding your calls

From the main menu, press to access the forwarding menu.

Press

to forward calls to your XOIP number directly to voicemail.

to forward calls to your XOIP number to the phone you are calling from.

to forward your calls to a different number.  You will be prompted to enter the number.

to set your number to receive only faxes.

To forward your calls to Skype, you need to enter your Skype name on the XOIP website.

→ Find out how?
  1. Log on by entering your email address and password on the top right hand corner of the website.
  2. If you have forgotten your password, click here.
  3. Select "my xoip".
  4. Select "my numbers".
  5. Select the XOIP number you wish to configure and click the edit button next to it.
  6. Click on "voice and fax", then on "to Skype" and fill in your Skype username.
  7. Save your changes.
  8. Click here to learn how to ensure that your Skype client allows calls from the XOIP Skype system.

The conditions for forwarding your number depend on your type of number and package.  Please check our packages here.

 

Changing your voicemail language

From the main menu, press to enter the language menu.

Press

for English.

for Dutch.